Refund policy

REFUND POLICY

No Returns Due to the nature of our premium tea products and food safety standards, we do not accept returns on any orders.

Refunds Available We will issue a full refund in the following circumstances:

• We are unable to fulfill or complete your order
• Items are damaged during shipping
• Incorrect items were sent
• Products are defective or do not meet quality standards

How to Request a Refund If you believe you qualify for a refund, please contact us at customer@mingcha.com.hk within 7 days of receiving your order with:

• Your order number
• Photos of any damaged or incorrect items
• Description of the issue

Refund Processing

• Approved refunds will be processed within 5-7 business days
• Refunds will be issued to the original payment method
• You'll receive an email confirmation once the refund is processed

Exceptions All sales are final. We cannot offer refunds for:

• Change of mind
• Incorrect address provided by customer
• Taste preferences
• Opened or used products (unless defective)

Contact Us
For refund inquiries, contact us at customer@mingcha.com.hk